Refunds and Cancellation

Cancelling

You can cancel at any time by emailing support@fixursite.com. There is no cancellation fee, no notice period, and nothing to click through.

A monthly subscription ends at the close of the month you have already paid for. Quarterly and half-yearly subscriptions end at the close of the period you have paid for. Reports continue until the end of the paid period, because you have paid for them.

Refunds on the current period

The work happens week by week and each report is finished as that week closes, so a part-finished period is not refundable by default. If something has gone wrong, tell us before you ask for money back — we would far rather repair the service than lose a customer over it.

Before the programme begins

If you have paid but the programme has not yet started — for example your invoice cleared but your first inspection has not been produced — you may request a full refund, and it will be returned through PayPal in full.

If we cannot deliver

If we are ever unable to keep running your subscription, whatever remains of the period you paid for comes back to you in full, counted in whole weeks outstanding. That is the single case where a part-finished period is refunded automatically, and it holds whether the interruption is our doing or not.

If a website changes materially

If your website is replaced, rebuilt, taken offline or otherwise changes so much that the ongoing inspection no longer applies, tell us. We will either reframe the subscription around the new site or refund the unused portion. We will not keep billing for a website we are no longer inspecting.

Declined applications

A declined application never produces an invoice and never takes a payment, so there is nothing to give back.

How refunds are processed

Refunds are returned through PayPal to the account that made the original payment, normally within a few working days of being agreed. Any question about a refund can be sent to support@fixursite.com.